Order / Shipment Issue
Order or Shipment Issue? We'll Sort It Out.
If something isn't right with your order — whether you're missing items, received the wrong parts, or just aren't sure what to do — our team is here to help you get to the right resolution quickly.
What This Process Covers
Use this process if you've received your order and something doesn't seem right, or if you're unsure whether you need to make a return. This is the right place to start for any of the following:
Just Want to Make a Return?
If you've already decided you want to return items, you've got two quick options that don't require contacting us first:
Have an Issue and Need Help?
If you have a complaint, discrepancy, or shipment problem and need our team to investigate, get in touch directly. The more information you can provide upfront, the faster we can get it resolved.
How to Reach Us
Email us at [email protected] and include the following details in your message:
What Happens After You Contact Us
Our operations team will investigate your issue, verify your order and shipment details, and determine the appropriate resolution. We may follow up if we need any additional information.
Depending on the nature of your issue, we'll either:
- Provide guidance on next steps
- Issue account credit
- Send replacement parts
If items were missing and needed urgently, we'll ship replacements via expedited shipping at no cost to you.
Our Commitment to You
Order issues are rare — but when they happen, we resolve them quickly, professionally, and fairly. Our goal is to make sure you get exactly what you need, as fast as possible.